Customer Support
In this division of our company products, we support our clients periodically according to the agreement on all covered equipment maintenance repair and all relevant support.
Maars Tech will only be providing technical support on server, computers, laptops and ups and should be noted that any accessories due for replacement, the cost of the specific accessory or part will be invoiced for separately.
Preventive Maintenance; Maars Technologies will carry servicing on fully operational electronic systems according to manufacturer’s procedures and requirements, to prevent premature failure.
Any equipment (Computers, Laptops, Printers, Ups) that is under warranty and in any case develops a fault the client is expected to facilitate delivery of the faulty equipment to the respective warranty centre.
Diagnosis of Fault; Maars Technologies will carry out diagnosis to subsystem level and advise the customer accordingly.
Quarterly Performance Reports; Maars Technologies will provide a quarterly report on the status of your equipment. This will indicate which equipment has been repaired, which is un-repairable and which is in full working condition or that needs replacement. Upgrading and Management; Maars Technologies will keep the customer advised on the new developments in technology relevant and applicable to the customer’s field of business and operations.
This will include advising the client on upgrading and management of redundant equipment. Emergency Repairs 24hours; Maars Technologies will treat these repairs as priority repairs that will be carried out within24hours.
Highly recommended for mission critical equipment, and to ensure that your business is returned to normal working condition in the least time possible. Emergency Back-up24/7; Maars Technologies will have engineers available on a 24 hours, 7 days a week basis to attend to your maintenance calls.
At Maars Technologies we have trained staff capable of doing repairs on all makes of computers and components. Our staff can do on-site repairs in your offices. In case a machine requires more attention we always advice our clients to allow it to be taken to our workshop where it always takes the shortest time possible.
Furthermore, we can inspect your computer and advice changes or
additions that can improve your computing experience.
We deals with many services to take extra care of your problem solutions.
We support businesses so as to offer optimal services to their customers achieving their objectives and goals.
It’s always a joy to hear that the work we do, has positively reviews.
We have spent over 10 years working for one of Kenya’s most recognised and successful ICT market so we have many good review of works.
